Frequently Asked Questions

You call, we come look, we quote the job in writing, you approve it, we fix it. That's the whole process. We service every brand, run our own trucks, and we don't hand the work off to someone else. Hal Gatewood lives in this market and puts his name on the truck and the work. Most repairs take one visit. We carry common parts on the truck, which means fewer "we'll come back next week" situations.

We arrive, inspect the gate from the post to the opener, and show you exactly what failed. Not a vague "it's old." A specific part, shown to you, explained in plain English. Then we quote the repair in writing before touching anything. Once you approve, we fix it, test the full cycle including safety sensors, and clean up the work area. You'll know what it cost and what we did before we leave.

Many times, yes. We keep common parts, brackets, and opener components on hand, and a lot of gate repairs in Fort Worth are single-visit fixes. If your gate is stuck open or won't close, call (817) 761-7979 and we'll tell you honestly whether we can get to you today. If it's not a same-day job, we'll give you a straight answer on when it will be, and we call if that changes.

On site, whenever possible. Hal builds gates in his own shop, and he repairs them where they hang. Welding on site means your gate stays on its hinges, your property stays secure, and you're not waiting two weeks without a gate. Most steel and iron gate repairs in Fort Worth can be welded on site the same visit. We'll tell you before the work starts if your repair is one of the rare exceptions.

Most repairs are done in under two hours. A hinge replacement, a sensor realignment, or a capacitor swap is often under an hour. Heavier work like post replacement or a full operator swap may take half a day. Weather matters, and so does access to the gate. We'll give you a time frame when we quote the job, and it's the same time frame we work to. No showing up at 4:15 when we said 9.

We service every major brand, including Ghost Controls, DoorKing, Elite, and Mighty Mule, along with older systems that some companies won't touch. If the opener is installed and wired, we can diagnose it and usually fix it. We keep common parts for the brands we see most in Fort Worth, and we can order anything else. Your gate doesn't have to match a certain brand for us to work on it.

Usually, yes. A discontinued opener isn't automatically dead. Many older systems fail because of a worn capacitor, a limit switch, or a wiring connection, and those parts are often still available or repairable. Hal will tell you honestly if a board is fried and the replacement cost is close to a new operator, at which point it's your call. But we won't sell you a new opener because we'd rather not bother fixing the one you have.

Yes. Solar openers fail for different reasons than hardwired ones: a dead battery, a panel that's shaded by a new tree branch, or a charge controller that quit. We diagnose the whole solar loop, not just the operator. If the panel has been installed in a bad spot, we'll tell you, because moving the panel is often the actual fix. We see a lot of these in the more spread-out parts of Fort Worth and the surrounding towns.

We do, and this is one of the most common repairs we make. A gate sags in the hinge post, not in the middle. Heavy steel gates wear hinges, and slide gates wear wheels and rollers. We replace both with parts rated for the weight of your gate, not whatever is cheapest at the supply house. Fix the panel without the post and you'll fix it twice. We'd rather do it once and come back only if you call us for the next job.

Yes. We carry the licensing and insurance required to work on residential and commercial gates in the Fort Worth metro. You can ask to see documentation before we start any work, and we'll show it. Hal Gatewood puts his name on the company, the truck, and the work, which means there's a real person standing behind every job. Ask us anything about our credentials when we come for the estimate. It's your property and your right to know.

A live coordinator answers when you call (817) 761-7979, and you'll be connected with the local team that does the work. This isn't a call center three states away. The name on the shop is a real person in this area, and the people who answer and show up are part of the same local operation. If you have a question about your gate, you'll get an answer from someone who knows what the Fort Worth soil and weather do to gate hardware.

Every pro working under our name is required to hold the license and insurance their state requires, and we take the responsibility of sending people to your home seriously. You're letting us onto your property and around your family, and we don't take that lightly. Ask us about our process when you call. We'll tell you exactly what we require and how we screen. It's a fair question and we treat it that way.

If your gate is stuck open and your property is unsecured, that's an emergency. Call (817) 761-7979. Our phone is answered 24/7, and if it can't be fixed over the phone, we'll get someone out to secure or repair it. A gate that won't close is a safety issue for kids, pets, and property. Don't force it, don't prop it, and don't leave it. We'll talk you through what to check and then take it from there.

Show me the gate closing on its own and I'll show you where it's failing. A gate that moves by itself has a serious problem: a stuck button, a wiring short, a failing board, or a second remote someone didn't tell you about. This is a safety hazard. Cut power to the opener and call (817) 761-7979. Don't keep using it and don't just unplug the sensors. A gate that moves without a command can hurt someone, and it needs a professional diagnosis, not a workaround.

Yes, and this happens more than people think in Fort Worth, especially on corner lots and near alleys. We'll assess the damage, tell you what's structurally still sound and what needs replacement, and give you a written quote for the repair. Your insurance may cover part of it, and we'll give you the documentation you need. At minimum, we'll get the gate off the ground and secured so the property is safe while you sort it out.

Every fences and gates job carries a 90-day written warranty. If something we touched fails in those 90 days, one call brings Hal back at no charge. We don't hide the terms or make you chase us. The warranty is in writing on the work order, and it covers the workmanship and parts we install. Manufacturer warranties on openers and hardware apply separately, and we'll explain what's covered by each before you buy.

Call us. The same number you called to book the job is the same number you call if something's not right: (817) 761-7979. Hal Gatewood answers his own phone when he can, and his name is on the work. We would rather keep you for twenty years than win one big ticket. If the gate isn't right, we'll come back and make it right. That's the whole point of using someone local whose name you can verify.

Yes, in writing, for 90 days on every job. The guarantee is simple: we fix what we fixed if it fails. We don't hide behind fine print or blame the weather. Fort Worth clay soil shifts, springs wear, and hardware ages, but if our repair doesn't hold, that's on us. Ask for the written warranty when we quote the job. It comes standard, and you'll have it in hand before any work begins.

Written by Hal Gatewood, Owner at Gatewood Fence & Gate, serving Fort Worth and the surrounding communities since 2001.